Refund policy

Returns & Refunds Policy

We want you to feel confident shopping with us. If something isn’t quite right, we’re here to help and will do our best to make things right.

14-Day Returns

We offer a 14-day return window, which means you have 14 days from the date you receive your item to request a return.

To be eligible, items must be returned in the same condition you received them, unworn or unused, with tags attached, and in their original packaging. Items that show signs of wear, use, washing, or damage may not be eligible for a refund. You’ll also need your receipt or proof of purchase.


How to Start a Return

To begin a return, simply email us at customer-support@vehlia.com

We aim to review and respond to all return requests within 1–2 business days.

Once your return is approved, we’ll send you a return shipping label along with clear instructions on how and where to send your package. Returns must be requested and approved before items are sent back, packages sent without prior approval cannot be accepted.

Unless the return is due to a damaged, defective, or incorrect item, return shipping costs are the responsibility of the customer. If we made an error with your order, we’ll cover the return shipping cost.

If you have any questions at any point, don’t hesitate to reach out. Our support team monitors this inbox regularly and is happy to help.


Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us immediately. We’ll review the issue promptly and ensure it’s resolved as quickly as possible, including covering return shipping where applicable.


Exceptions & Non-Returnable Items

Some items can’t be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized products

  • Personal care items (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

Sale items and gift cards are also non-returnable.
If you’re unsure whether your item qualifies for a return, feel free to contact us before purchasing or returning—we’re always happy to clarify.


Exchanges

The fastest way to receive a replacement item is to return the original item. Once your return is approved, you may place a new order for the item you’d like.


European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your purchase within 14 days, for any reason and without justification. Returned items must be unused, with tags attached, in original packaging, and include proof of purchase.


Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, refunds are issued automatically to your original payment method within 10 business days.

Please note that original shipping fees are non-refundable unless the return is due to our error. In some cases, partial refunds may be issued for items returned in used, damaged, or incomplete condition.

Banks and credit card providers may take additional time to process and post refunds. If more than 15 business days have passed since your return was approved, please contact us at customer-support@vehlia.com, and we’ll look into it right away.